All orders are processed within 2 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
We offer $5 flat rate shipping for all US orders and free shipping for orders over $50.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us with your name and order number, and we will look into it for you.
Refunds, returns, and exchanges depend on the supplier’s return and refund policy. Because we work with multiple suppliers, each case may vary. If you would like to request a return, exchange, or refund, please contact us with your order number and details, and we will review it on a case-by-case basis according to the supplier’s terms.
If your order arrives damaged or defective, please email us as soon as possible with your order number and a photo of the item’s condition. We will coordinate with the supplier to find the best possible resolution.
If you have any further questions, please don’t hesitate to contact us.